**Experienced Customer Experience Concierge - Centurion Lounge Ambassador**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge within the Centurion Lounge Network, you'll play a vital role in making Membership come to life every day. If you're passionate about delivering extraordinary service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we invite you to join our team and lead the way in creating unforgettable experiences for our Card Members. **About arenaflex** arenaflex is a global leader in the financial services industry, dedicated to providing innovative solutions that empower individuals and businesses to progress in incredible ways. With a diverse community of colleagues who share an unwavering commitment to backing our customers, communities, and each other, we're a company that values collaboration, creativity, and growth. As a member of our team, you'll have the opportunity to learn and grow with us, creating a career journey that's unique and meaningful to you. **Our Commitment to Customer Experience** At arenaflex, we're dedicated to delivering the world's best customer experience every day. We believe that our customers are at the heart of everything we do, and we're committed to making Membership come to life for them. As a Customer Experience Concierge, you'll be the face of arenaflex to our Card Members, acting as an ambassador of the brand and delivering exceptional service that exceeds their expectations. **Key Responsibilities** As a Customer Experience Concierge, you'll have the opportunity to make a real impact on our Card Members' experiences. Some of your key responsibilities will include: * Welcoming and providing access to Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendations * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks **Benefits and Perks** As a member of our team, you'll have access to a range of benefits and perks that support your holistic well-being. These include: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Culture** As a Customer Experience Concierge, you'll be working in a fast-paced, dynamic environment that's always on the move. Our Centurion Lounges are designed to provide a unique and memorable experience for our Card Members, and we're looking for colleagues who share our passion for delivering exceptional service. We're a company that values collaboration, creativity, and growth, and we're committed to creating a work environment that's inclusive, supportive, and fun. **Compensation and Salary Range** The salary range for this role is $20.00 to $22.12 hourly, plus bonus and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job