**Experienced Customer Care Associate II – Insurance Industry Expertise**

At blithequark, we're on a mission to inspire well-being in the lives of our customers, and we're seeking a talented Customer Care Associate II to join our collaborative Customer Response team. As a key member of our team, you'll play a vital role in delivering exceptional customer service, resolving complex issues, and building strong relationships with our members and providers. **About blithequark** blithequark is a leading provider of insurance and financial products and services, dedicated to helping our 29 million customers achieve their dreams. Our Purpose, to inspire well-being, guides our commitment to the well-being of our customers, colleagues, and communities. We believe that people count, and we strive to go above and beyond to prepare them for the life they want to live. **Key Responsibilities** As a Customer Care Associate II, you'll be responsible for: * Facilitating, analyzing, and resolving customer issues through various communication channels, including phone, email, and chat * Servicing a suite of absence products, including short-term disability, state disability, state paid family leave, and Family Medical Leave Act * Initiating new absences for members and answering questions about current benefits and claims * Collaborating across teams to solve customer issues and provide product support * Building relationships with Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion * Contributing to an ever-evolving work environment where everyone's ideas matter * Taking customer calls and providing accurate, satisfactory answers to their queries and concerns * De-escalating situations involving dissatisfied customers, offering patient assistance and support * Developing in-depth knowledge of blithequark's products and services **Essential Qualifications** To succeed in this role, you'll need: * High School Diploma; Associate Degree or Bachelor's degree preferred * Experience in a service-related industry * Strong communication and interpersonal skills * Ability to work independently in a team setting * Tech-savviness and problem-solving skills * Familiarity with complex or multi-line phone systems * Strong time management and organizational skills * Great active listening skills * Exceptional interpersonal and rapport-building skills **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Previous experience in the insurance industry * Knowledge of absence products and benefits * Experience with customer relationship management (CRM) software * Certification in customer service or a related field **Skills and Competencies** To excel in this role, you'll need: * Excellent verbal and written communication skills * Self-motivation and goal-orientation * Ability to work in a fast-paced environment * Patience, empathy, and attention to detail * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Familiarity with technology and software applications **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our colleagues grow and develop their careers. As a Customer Care Associate II, you'll have access to: * Skill-building and leadership development opportunities * Philanthropic opportunities to build communities and grow your career * A supportive and inclusive work environment * Opportunities for advancement and career growth * Access to training and development programs * A culture that encourages learning and professional growth **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and distraction-free workspace. Our company culture is built on the values of: * "People Count" – we believe that our colleagues are our greatest asset * "We Do the Right Thing" – we strive to act with integrity and ethics in all our interactions * "We Hold Ourselves to Very High Standards" – we set high expectations for ourselves and our colleagues **Compensation, Perks, and Benefits** As a blithequark colleague, you'll enjoy: * Competitive compensation, including a starting salary of $18.00 per hour ($37,440) with a 3% annual bonus target * Excellent medical, dental, supplemental health, life, and vision coverage for you and your dependents * Life and disability insurance * A great 401(k) with match * Tuition assistance, paid parental leave, and backup family care * Dynamic, modern work environments that promote collaboration and creativity * Flexible time off, dress code, and work location policies to balance your work and life * Social responsibility in all aspects of our work, including volunteering, educational alliances, sustainability initiatives, and diversity and inclusion efforts **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about blithequark and our mission to inspire well-being. Apply for this job