**Experienced Bilingual Customer Service Representative - Remote US**

At arenaflex, we're dedicated to supporting individuals with disabilities or chronic illnesses and aging adults, enabling them to remain in their homes and communities while "self-directing" their own long-term home care. As the nation's largest and most experienced Financial Management Service provider, our role is to assist eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budget. We're appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care, ensuring the efficient use of taxpayer-funded services. Our culture at arenaflex is built on attracting and rewarding results-oriented individuals who strive to exceed customer expectations. We're seeking motivated candidates who are excited to join our fast-paced, entrepreneurial environment and make a difference in helping transform the lives of the consumers we serve. **Job Summary:** We're looking for an experienced Bilingual Customer Service Representative to join our remote team in the US. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to inbound and outbound calls, and resolving customer inquiries in a professional, friendly, and timely manner. If you're passionate about delivering outstanding customer service and have a strong commitment to helping others, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** - Respond to inbound and outbound call inquiries in a professional, friendly, and timely manner. - Initiate outbound calls to respond to inquiries and follow up with previous contacts. - Respond to all inquiries in a public-service-oriented manner, understanding the needs and working effectively with persons with disabilities. - Perform support ticket transaction resolution tasks and administrative functions. - Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries. - Maintain adequate records/documentation for audit and internal control purposes. - Route mail, email, and other administrative support duties as assigned. - Develop an excellent working knowledge of operating platforms required to fulfill job responsibilities. - Learn program rules of assigned projects to ensure ability to respond to customer service inquiries. **Required Skills:** - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Excellent verbal, written communication, and troubleshooting skills. - Demonstrated understanding and ability to work with persons with disabilities. - Ability to compose reports, business correspondence, and procedure manuals. - Excellent verbal and written communication skills. - Ability to troubleshoot. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Excellent attention to detail and ability to manage time effectively in a fast-paced environment. - Knowledge of Microsoft Windows, Excel, and Word preferred. **Qualifications:** - High school degree or equivalent required. - 6-month call center experience preferred; or 1-year customer service experience. - Bilingual (Spanish) is required. **Working Conditions:** - Remote setting **Compensation & Benefits:** - 401k Retirement Plan - Medical, Dental, and Vision insurance on the first day of employment - Generous Paid Time Off - Employee Assistance Program and more! - Base pay may vary depending on skills, experience, job-related knowledge, and location. - Certain positions may also be eligible for a performance-based incentive as part of total compensation. **Why Join arenaflex?** At arenaflex, we're committed to creating a culture of inclusion and diversity. We believe that our employees feel empowered and accepted when we honor each of their unique life experiences. We're an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We're proud to be a workplace where everyone feels valued, respected, and supported. **How to Apply:** If you're passionate about delivering exceptional customer service and have a strong commitment to helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. **Equal Employment Opportunity Statement:** arenaflex is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At arenaflex, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. arenaflex will not tolerate discrimination or harassment based on any of these characteristics. Apply for this job