Experienced At Home Customer Service Representative for Aetna – Full Time Remote Opportunity in Illinois, USA

Introduction to Our Company and Industry In the rapidly evolving healthcare landscape, the need for compassionate, efficient, and knowledgeable customer service representatives has never been more critical. Aetna, a leading healthcare organization, is seeking dedicated and skilled professionals to join their team as At Home Customer Service Representatives. This role offers a unique opportunity to make a meaningful difference in the lives of patients while working from the comfort of your own home. As part of the CVS Health family, Aetna is committed to delivering human-centered healthcare solutions that are accessible, affordable, and personalized. Job Overview As an At Home Customer Service Representative for Aetna, you will be the primary point of contact for patients receiving life-saving specialty drug treatments. Your role will involve providing phone support, coordinating and processing new and refill medication orders, verifying benefits, and ensuring seamless communication with patients, healthcare providers, and insurance companies. If you thrive in fast-paced environments and are passionate about delivering genuine care and support to patients, this could be the ideal career opportunity for you. Key Responsibilities Provide exceptional phone support to patients, addressing their concerns, and resolving issues in a timely and professional manner. Coordinate and process new and refill medication orders, including verifying benefits, obtaining authorizations, and collecting copayments. Collaborate with healthcare providers, insurance companies, and internal teams to ensure the timely and accurate processing of specialty drug orders. Utilize strong communication and interpersonal skills to effectively interact with patients, healthcare providers, and other stakeholders. Stay up-to-date with industry developments, company policies, and procedures to ensure compliance and excellence in service delivery. Essential Qualifications Bachelor's degree in a related field or equivalent experience. Active IL Pharmacy Technician License or willingness to apply for an IL Pharmacy Technician License. At least one year of experience in a customer-facing role, handling complex customer inquiries via phone. Proficiency in Windows-based applications, including Microsoft Office, web navigation, and email applications. Strong keyboarding skills, with the ability to type accurately and efficiently. Preferred Qualifications Experience working in healthcare, with knowledge of benefits, insurance, medications, and medical terminology. Familiarity with pharmacy operations, patient care, and customer service principles. Previous experience working in a remote or home-based environment, with the ability to self-motivate and manage time effectively. Skill and Competency Requirements To excel in this role, you will need to possess excellent communication, interpersonal, and problem-solving skills. The ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously is essential. Additionally, you should be comfortable with technology, including computer systems, software applications, and telecommunication tools. Career Growth Opportunities and Learning Benefits At Aetna, we are committed to the growth and development of our employees. As an At Home Customer Service Representative, you will have access to comprehensive training programs, ongoing support, and opportunities for professional advancement. Our organization values diversity, inclusion, and belonging, and we strive to create a work environment that is engaging, challenging, and rewarding. Work Environment and Company Culture Aetna is a dynamic and innovative healthcare organization that prioritizes the well-being and satisfaction of our employees. As a remote worker, you will be part of a distributed team that values flexibility, autonomy, and collaboration. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to share their ideas, feedback, and perspectives. Compensation, Perks, and Benefits We offer a competitive salary range of $20 - $30 per hour, depending on experience, as well as a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off. As a remote employee, you will also enjoy the flexibility and convenience of working from home, with the opportunity to create a comfortable and productive work environment that suits your needs. Conclusion If you are a motivated, compassionate, and skilled customer service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for the At Home Customer Service Representative role at Aetna. As a valued member of our team, you will have the opportunity to make a meaningful difference in the lives of patients, while enjoying a flexible and supportive work environment. Don't miss this chance to join a leading healthcare organization and take your career to the next level. Apply now and discover a career that is both fulfilling and challenging. Apply for this job