Customer Support VA for an E-commerce Company in the US (Home Based Part Time)
Job Description • Respond promptly to customer inquiries through live chat and email. • Assist customers with product-related questions, including details about meat cuts and seasonings. • Handle escalated issues such as shipping delays, incorrect or missing items, and delivery concerns. • Process refunds and exchanges in accordance with established company guidelines. • Deliver empathetic, professional, and customer-focused communication at all times. • Log and track all customer interactions accurately within the CRM system (HubSpot). • Meet or exceed service level targets, including response time and resolution quality metrics. • Collaborate with team members to improve support efficiency continuously and customer satisfaction. Skill Set • Open to Filipinos residing in the Philippines. • Excellent written English skills with a professional, empathetic tone. • Previous customer support or VA experience required (e-commerce a strong plus). • Proficient with live chat/ticketing systems (HubSpot preferred, but training provided). • Reliable internet connection and ability to work during U.S. business hours. • Self-motivated and able to work independently while meeting deadlines. Apply tot his job