Customer Support Specialist (Remote) – Chewy

Job Description At Chewy, our mission is to become the most trusted and convenient online destination for pet parents. We are passionate about delivering an exceptional shopping experience and providing the best customer service in the industry. Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers and a trusted source for pet parents. Position: Customer Support Specialist (Remote) Job Location: Work From Home About Chewy: Chewy is a customer-centric company with a relentless focus on delighting our customers. We take pride in creating a personalized and seamless shopping experience for pet parents, offering a wide range of pet products and top-notch customer support. We are committed to providing the best for pets and the people who love them. 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As a Customer Support Specialist, you will play a vital role in ensuring our customers have a positive and memorable experience. You will assist pet parents with their inquiries, provide expert advice, and resolve any issues they may encounter when shopping with Chewy. Responsibilities: Customer Interaction: Respond to customer inquiries and concerns via phone, chat, or email with a friendly and professional demeanor. Product Knowledge: Develop expertise in Chewy wide range of pet products to offer the best guidance and solutions to customers. Order Management: Assist customers with order tracking, returns, and exchanges, ensuring a smooth and hassle-free process. Problem-Solving: Identify and resolve customer issues promptly, including addressing product-related questions and concerns. Feedback and Improvement: Gather customer feedback to help Chewy enhance its services and product offerings. Required Skills: Customer-Centric Attitude: A strong passion for helping and supporting customers. Communication Skills: Excellent written and verbal communication skills in English. Empathy: The ability to understand and connect with pet parents to deliver personalized solutions. Adaptability: Comfortable working in a fast-paced, remote environment. Problem-Solving: Strong critical thinking skills to address customer issues effectively. Tech-Savvy: Proficiency in using computer systems and navigating multiple software applications. Benefits: Competitive compensation package Comprehensive training and development programs Employee discounts on pet products Medical, dental, and vision insurance 401(k) retirement plan Opportunities for career advancement : If you are a pet-loving, customer-focused individual looking for a rewarding remote career, join the Chewy team and be part of our mission to make pet parents lives easier. To apply for this position, please visit our careers page and online. Join Chewy in making the world a better place for pets and their parents. Your passion and dedication can make a significant impact on our mission! Chewy is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.' Apply tot his job Apply tot his job