Customer Success Associate

Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. As a Customer Success Specialist, you will be responsible for delivering an excellent user experience for clients, managing onboarding, support, and proactive engagement to drive customer satisfaction. Responsibilities Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows Train users on the most effective ways to use Green Street to achieve their business objectives Conduct Customer Success activities including user onboarding, training, and support Proactively engage users at key touchpoints to expand their use case for Green Street Find new and creative ways to engage with clients and grow the overall client value Partner with Account Management to identify at-risk accounts and improve retention outcomes Identify and advocate for clients’ needs throughout Green Street Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users Become a trusted partner for our clients Hit annual KPIs for user and usage growth, client health scores, and retention rates Skills A Bachelor's degree is preferred - in lieu of a degree we will consider relevant work experience 1-3 years of proven experience in customer-facing roles, with a track record of transforming client interactions and driving meaningful outcomes Ability to think strategically and develop thoughtful client outreach plans Strong attention to detail and follow through Desire to provide exceptional client service Exceptional communication skills with a proven talent for translating complex insights into engaging, accessible narratives that resonate across diverse professional backgrounds Benefits Incentive Performance Bonus Company Overview Green Street provides actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. It was founded in 1985, and is headquartered in Newport Beach, California, USA, with a workforce of 201-500 employees. Its website is