Customer and Data Support - Complaint Management (Remote)

Position : Customer and Data Support - Complaint Management Location : Birmingham, AL Duration : 12 Months contract Total Hours/week : 40.00 1st Shift Client: Medical Device Company Job Category: Healthcare Level Of Experience: Mid-Level Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only) Shift Timings: 8 AM -5 PM Must Haves • Good communication skills • Good written & verbal skills • Bachelor’s degree required • Customer tech & support experience • Organizational skills Job Description • Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions. • Typically is a college / university graduate or has equivalent experience. • Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support • Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction. • Develops competence in own area by performing routine work. • This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform. • This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions. • Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions. • The ideal candidate will also have excellent written and verbal communication skills. This position will be remote. Job Requirements • Bachelor's degree preferred • Proficient in Microsoft Office Products