CRM Implementation & Support Specialist - Contract to Hire

CRM Implementation & Support Specialist (Part-Time) Ongoing Project | 10–20 hours per week About Us! Genovations Tech is a growing technology partner that provides a custom-built CRM designed for small and mid-size businesses. Clients pay a monthly subscription for access, support, and maintenance hours. Our CRM was built to help service-based companies streamline communication, track leads, manage tasks, and gain clarity around their operations. We take pride in offering a high-touch, approachable support experience. We are looking for a part-time CRM Implementation & Support Specialist who can learn our system, manage client questions, handle backend edits, and support new client onboarding. You won’t be coding full applications, but you should be comfortable navigating software logic, settings, workflows, and basic technical troubleshooting. What You’ll Do! Support new clients as they are onboarded into the CRM Configure client accounts, workflows, settings, and permissions Provide ongoing support through email or occasional meetings Troubleshoot user issues and guide clients through solutions Make backend edits such as updating fields, adjusting workflows, refining forms, and managing automation items Track and log time spent on client support requests Document recurring issues and help improve internal processes Communicate clearly and professionally with clients who may not be tech-savvy Collaborate with our team when client requests require escalation or deeper technical review Qualifications Needed! Experienced with CRM systems (any major platform acceptable; we will train you on ours) Fast learner who enjoys understanding how software works behind the scenes Comfortable with technical tasks (settings, workflows, automations, fields, tags, permissions) Able to break down complex concepts into clear, simple explanations Patient, professional, and naturally helpful in client communication Detail-oriented and consistent in documentation and follow-through Someone who enjoys ongoing, long-term support relationships rather than one-off projects Strong written and verbal communication skills Familiarity with workflow automation, forms, and rule-based settings in any CRM or SaaS platform Reliable availability during agreed-upon hours Comfortable working with a small, fast-moving team Apply tot his job