Client Success Manager II - Cyber Security - Supply Chain Defense - Client Experience Expert - BlueVoyant

Join the Cyber Security Revolution with BlueVoyant BlueVoyant, a pioneering cyber security company, is seeking an exceptional Client Success Manager II to join our dynamic team. As a Client Success Manager, you will play a vital role in delivering an outstanding client experience, driving engagement, and advocating for our clients' needs. If you're passionate about cyber security, have a knack for building strong relationships, and thrive in fast-paced environments, we want to hear from you! About BlueVoyant At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, work as a force multiplier to secure your full ecosystem. We're a team of highly skilled professionals, including former government cyber officials, who are dedicated to providing cutting-edge cyber security solutions. Our Mission We're on a mission to revolutionize the way organizations approach cyber security. By combining advanced technology, real-time data, and human expertise, we're able to detect and respond to threats more effectively. Our goal is to provide our clients with unparalleled protection and peace of mind. Job Summary We're looking for a Client Success Manager II to support our clients' Supply Chain Defense experience. As a Client Success Manager, you will own a portfolio of client relationships, serve as the operational interface among various BlueVoyant teams, and drive client engagement. You'll work closely with our clients to understand their business drivers, risk tolerance, and industry trends, and provide strategic guidance on cyber security best practices. Key Responsibilities Client Relationship Management: Own a portfolio of client relationships and individual client journeys from onboarding to steady state. Operational Interface: Serve as the operational interface among various BlueVoyant operations teams to ensure consistent quality of service delivery, steward client issues, and facilitate feedback. Client Experience: Manage the client experience to achieve a likelihood to recommend rating, drive successful service renewals, and engage clients in case studies and marketing events. Strategic Advisor: Serve as a strategic advisor with guidance on cyber security best practices and industry trends. Business Reviews: Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication. Continuous Improvement: Contribute to Client Success team continuous improvement efforts. Essential Qualifications Cyber Security Experience: 3-5 years of cyber security experience, preferably with a background in vendor-risk management, GRC, or third-party risk. Industry Experience: Experience working with investment firms and/or private equity firms. Communication Skills: Excellent written and verbal communication skills. Problem-Solving: Exceptional problem-solving and conflict management abilities. Attention to Detail: Strong attention to detail and ability to prioritize tasks. Cyber Security Knowledge: Knowledge of and experience with intrusion detection/prevention systems and SIEM software. Preferred Qualifications Cyber Security Certifications: Advanced knowledge of cyber security business products, industry trends, and best practices. Client Business Drivers: Ability to understand client business drivers and risk tolerance and apply industry trends. BlueVoyant Differentiators: Understanding of BlueVoyant differentiators and ability to communicate our value. What We Offer As a Client Success Manager II at BlueVoyant, you'll enjoy: Competitive Salary: A competitive salary package. Career Growth: Opportunities for career growth and professional development. Learning Benefits: Access to cutting-edge cyber security knowledge and training. Dynamic Work Environment: A fast-paced and dynamic work environment with a team of experts. Flexible Work Arrangements: Flexible work arrangements, including remote work options. Our Culture At BlueVoyant, we're passionate about cyber security and dedicated to delivering exceptional client experiences. Our culture is built on: Innovation: We're always looking for new ways to innovate and improve. Collaboration: We believe in collaboration and teamwork. Integrity: We operate with integrity and transparency. Client Focus: We're client-focused and dedicated to delivering exceptional experiences. How to Apply If you're excited about this opportunity and have a passion for cyber security, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Don't miss out on this exciting opportunity to join our team and be part of the cyber security revolution. Apply now! Apply for this job