Claim Service Specialist - Bridgewater, Quincy, Wakefield, Springfield & Farmington CT - Hybrid

Arbella Insurance Group is focused on creating a supportive and inclusive workplace. They are seeking a Claim Service Specialist who will advocate for customers, inspect damages, and ensure accurate claim documentation while navigating settlements with professionalism. Responsibilities Claim Service Specialists are advocates for our customers They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism They prepare and maintain well-written files and keep their teams up-to-date on current claims Skills A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills Highly effective time management skills Strong attention to detail, accuracy, fairness and impeccable organization A passion for helping others Some customer service work experience preferred Benefits Company nurse, nutritional counseling, and mental health resources Tuition assistance programs Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation Robust training, mentorship, and professional/personal development programs Colleagues who genuinely care about each other Profit share bonus program Exceptional benefit and wellness programs Career development Flexible schedules Company Overview Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.