Applications Scientist - Bioinformatics
About the position The Applications Scientist - Bioinformatics role at Integrated DNA Technologies (IDT) involves providing pre- and post-sales technical support for genomics-focused products and bioinformatics analysis platforms. This position requires effective communication with customers, troubleshooting software issues, and maintaining technical documentation. The role is integral to ensuring customer satisfaction and involves collaboration with both internal and external stakeholders. Responsibilities • Communicate with and support customers to provide pre- and post-sales technical support for genomics-focused products. • Maintain knowledge in Archer's growing database of technical information. • Answer or triage customer inquiries or software troubleshooting requests received by phone and email promptly. • Document all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database. • Support the complaint triage and investigation process and assist with complaint resolution. • Provide technical expertise for customers regarding Archer products, workflows, applications, and analysis. • Escalate product questions, customer issues, or technical inquiries as needed. • Communicate complex concepts and engage in highly technical conversations while building and maintaining relationships with customers. Requirements • Bachelor's or Master's degree in Bioinformatics, Computational Biology or a related field. • Previous experience with processing and analyzing NGS datasets. • Previous experience working in a customer-facing role. Nice-to-haves • Basic script writing experience (Python preferred). • Hands-on experience with NGS library preparations and sequencing analysis. • Familiarity with Archer and/or IDT NGS product offerings. Benefits • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) plan • Bonus/incentive pay Apply tot his job