American Red Cross Apheresis Telerecruiter II Remote – WFH in Statewide, Maryland

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): • Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation. • Schedule appointments to ensure maximum number of donors are scheduled each day. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. • Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. • Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. • May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. • Standard Schedule: Remote/ Work From Home Tuesday – Friday 11:30am -8pm, Saturday 9am- 5:30pm ( Sunday & Monday Off) Pay Information: Grade 5 • Estimated Grade 4 18.50/hr • Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): • High school diploma or equivalent required. • Minimum two year of telephone and customer service or telemarketing experience required. • Sales experience preferred. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): • Experience meeting sales quota preferred. • Face to face experience preferred. • Outbound calls experience preferred • Computer experience, excellent customer service and problem-solving skills required. • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. • Experience with making sales quotas preferred BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on FLSA status and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with 5% match • Paid Family Leave • Employee Assistance Program • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights Apply tot his job