3rd Shift Desktop Engineer
Company Description Job Description Job title: Desktop Engineer - 3rd Shift(12am EST to 8 am EST) Location: Newark, NJ Note: Desktop Engineer is initially onsite for one month(Day shift) and will be 100% remote(Night shift). Job summary: We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. • Utilize ticketing system to track email submissions and managing phone support efforts. • Manage Windows Active Directory and Exchange. • Work closely with other IT employees on system maintenance and configuration projects. • Work closely with other employees on interdepartmental projects. • Maintain accurate asset management records. • Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements • College degree and/or 4-6 years' experience providing end user support • Ability to help employees solve hardware and software problems and fulfill requests. • Experience with Windows Active Directory& Office 365. • Experience troubleshooting network issues in large office /Enterprise setups. •Experience supporting and troubleshooting printer systems. • Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. • Strong customer service and communication skills. • Experience taking user calls utilizing an IVR system, preferably Avaya. • Must be able to cover one weekend shift and holidays that land on your coverage days. • Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus. • MDM experience, specifically Airwatch, is a plus. Additional Information All your information will be kept confidential according to EEO guidelines.